Mercure Serpong Alam Sutera | Hotel in South Tangerang

| 8.6 (290 Reviews) |  1 Bathroom
Tangerang Hotel | Mercure Serpong Alam Sutera

Hotel in Tangerang, South Tangerang

Family-friendly hotel with bars and a fitness center
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Mercure Serpong Alam Sutera offers 171 accommodations with minibars and safes. LED televisions come with premium cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This South Tangerang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.


An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 2 pm; check-in end time: 4 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 16 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 450000.0 per night. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately idr 208000 for adults and idr 104000 for children airport shuttle fee: idr 363000 per vehicle (one-way, maximum occupancy 4) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 450000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Noble
Jul 5, 2025 11:53:18 AM
Review Score:   4
Summary: Room with shower that has no cold water (not safe). Room was changed 2 times. Still some amenities didn't work. Noisy as it has construction in the property. Hotel should be more transparent of the construction.
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